Refund Cancellation

Refund & Cancellation Policy

Last Updated: November 2025

This Refund & Cancellation Policy applies to the Acadexa – Where Academics Meet Excellence School Management System operated by Vardhman Creative Studio. Acadexa operates under a subscription-based Software-as-a-Service (SaaS) model.

1. Subscription Cancellation

Institutions may request cancellation of their subscription by sending an email to support@acadexa.in. Cancellation requests must be submitted at least 7 days prior to the next billing cycle to avoid automatic renewal charges.

Failure to cancel before the billing date will result in renewal for the next subscription term.

2. Refund Policy

  • No refunds will be issued for partial subscription periods or unused services.
  • If a verified technical issue prevents access to the system and remains unresolved for more than 15 business days, a prorated refund may be considered after investigation.
  • Approved refunds will be processed within 7–10 business days to the original payment method.
  • Transaction fees, payment gateway charges, processing fees, and applicable taxes (including GST) are strictly non-refundable.
  • Refund eligibility is subject to internal verification and approval.

3. Free Trials

Free trials are offered solely for evaluation purposes. Once a paid subscription is activated, no refund will be issued for the trial period or any charges thereafter.

4. Chargebacks & Payment Disputes

Initiating unauthorized chargebacks or payment disputes without contacting support may result in immediate suspension of services and legal recovery actions where applicable.

5. Force Majeure

Vardhman Creative Studio shall not be held liable for service delays or interruptions caused by events beyond reasonable control, including but not limited to natural disasters, government actions, server outages, internet disruptions, or third-party service failures.

6. Governing Law

This policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

7. Contact Information

For refund, billing, or cancellation-related inquiries, please contact:
Vardhman Creative Studio
Email: support@acadexa.in
Website: https://acadexa.in